This site shares my detailed, documented experience as a customer, along with publicly posted reviews and news reports about Enterprise Rent-A-Car. It is intended to help others ask hard questions, document everything, and protect themselves before they hand over a credit card.
In July 2023, a rental arranged through my insurance set off a chain of events that I believe should concern any customer dealing with Enterprise Rent-A-Car. This site collects my story, opinions from other customers, and links to publicly reported lawsuits and news stories, all in one place. :contentReference[oaicite:0]{index=0}
From hitting an alligator in Florida and needing a rental car, to being told I was “going to prison,” to a disputed damage claim and collection threats — my story is laid out in chronological order, with references to texts, letters, and complaints I filed.
Read the full timeline ↗Many public reviews and posts describe surprise damage claims, rude treatment, and collection threats. Some reviews are positive, especially in other countries, which makes the contrast in certain jurisdictions stand out. :contentReference[oaicite:1]{index=1}
See public reviews & feedback ↗This site also links to news coverage and lawsuits involving Enterprise — including age discrimination, WARN Act layoffs, and fatal crashes tied to recalled or allegedly unsafe vehicles, as reported by journalists, regulators, and attorneys. :contentReference[oaicite:2]{index=2}
Jump to cases & news ↓The full story is long — because I documented everything. Here is a condensed version based on my own recollection and records. You can read the full, step-by-step narrative on the “My Experience” page. :contentReference[oaicite:3]{index=3}
You can read every detail, with dates and references to texts, letters, and complaints, on the full “My Experience” page ↗.
Public reviews and posts about Enterprise include both very negative and very positive experiences. On this site, I highlight the patterns that appear in many negative reviews — while also acknowledging that there are branches and staff who are praised for doing things right. :contentReference[oaicite:4]{index=4}
These patterns appear repeatedly in Trustpilot reviews and other public complaints linked from the Feedback page.
Read examples on the Feedback page ↗.
To be fair, there are also positive reviews of Enterprise — many from locations in Europe and elsewhere — praising friendly staff, clean vehicles, and fair handling of damage.
The fact that some locations are praised while others draw strong complaints is part of why I believe corporate policies and oversight deserve a closer look, especially where patterns of negative reviews cluster in a particular jurisdiction.
On the Feedback page, I explore a question raised by many negative reviews: if a rental car company knowingly pins pre-existing or exaggerated damage on customers and sends those claims to insurers, could that cross the line into insurance fraud? I am not a lawyer, but I lay out generally accepted definitions of insurance fraud, potential legal consequences, and practical steps renters can take — like taking thorough “before and after” photos — to protect themselves. :contentReference[oaicite:5]{index=5}
This discussion is educational in nature and reflects my personal understanding and concerns. It is not legal advice.
Below are brief summaries of publicly reported lawsuits and tragedies where Enterprise has been named, with links to external sources. These are included so readers can see that my concerns exist in a broader context, not just my own case. :contentReference[oaicite:6]{index=6}
In 2004, sisters Raechel and Jacqueline Houck were killed when the PT Cruiser they rented from Enterprise — which was under safety recall — caught fire and crashed. Their case helped lead to the Raechel and Jacqueline Houck Safe Rental Car Act, requiring rental companies to repair recalled vehicles before renting them out. :contentReference[oaicite:7]{index=7}
In 2024, a Texas mother filed suit against Enterprise, claiming negligence after her daughter, Jenny, died in a crash where the rental car allegedly hydroplaned on a bald tire. News coverage describes allegations that the tire tread was dangerously low at the time of rental. :contentReference[oaicite:8]{index=8}
Enterprise has faced a class-action lawsuit alleging that mass layoffs during the COVID-19 pandemic violated the WARN Act, as well as an EEOC lawsuit and settlement in Florida over allegations that applicants aged 40 and over were passed over for management trainee jobs. :contentReference[oaicite:9]{index=9}
Consumer advocates and law firms have raised concerns that rental car companies, including Enterprise, have sometimes rented vehicles with outstanding recalls or other safety issues. Studies and case summaries discuss how delays in repairs can leave renters exposed to unnecessary risk. :contentReference[oaicite:10]{index=10}
These are allegations and reports described in public sources. Courts and regulators ultimately determine what is legally proven. I include this information so readers can explore the record for themselves.
I cannot tell you what company to use. I can tell you what I wish I had done differently, and what many experienced travelers recommend to protect themselves when renting any vehicle.
Some renters say their claims were dropped only after they produced “before” photos.
In my case, missing paperwork and unclear explanations made a bad situation worse.
This site is not legal advice. If you’re in a situation like mine, a lawyer licensed in your state can give guidance tailored to you.
Because this site discusses a real company and serious allegations, it is important to be crystal clear about what EnterpriseCarScam.com is — and what it is not.
This site may quote short portions of news articles, public court filings, reviews, and other materials for purposes of commentary, criticism, education, and consumer awareness. Such use is intended to be consistent with the principles of “fair use” under U.S. copyright law.
For more detail, see the dedicated Fair Use page ↗.
If you represent Enterprise or another party discussed here and believe something on this site is factually incorrect or unfairly presented, you may contact:
📧 Email: contact@enterprisecarscam.com
I am willing to review good-faith requests for correction, clarification, or removal of specific content if supported by documentation.