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Welcome to our platform, dedicated to exposing the unethical practices of a global rental car company operating in nearly 100 countries. With a fleet of over 1.5 million vehicles, 80,000 employees, and subsidiaries like Alamo and National, this company leverages its vast resources and extensive arbitration clauses to evade accountability for serious offenses. The full scope of their misconduct remains hidden, as lawsuits are often the only means to uncover the number of affected individuals—if any data were provided, its reliability would be highly questionable.
Our mission is to bring these unethical practices to light and ensure that the voices of those wronged are heard. Frequently, customer complaints are dismissed or turned against the complainants, undermining the credibility of those who dare to challenge the company's actions. The lack of comprehensive national data on the company’s corrupt practices, coupled with the state-level grouping of complaints, further complicates efforts to hold them accountable.
We aim to collect and share extensive data and personal experiences to emphasize the need for increased regulation and oversight. This company’s practices, including the mistreatment of employees, deceitful dealings with government agencies, defamation of customers, and engagement in insurance fraud, are rooted in gross negligence and systemic policy violations. These actions result in wrongful accusations against customers and a blatant disregard for both moral and legal standards.
Click here to look at complaints by each State.
(This page is under construction; this is only the tip of the iceberg.)
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If you have had an experience with this company and wish to share your story, please contact us at story@enterprisecarscam.com. You may choose to remain anonymous.
The company’s actions—including impersonating law enforcement, lying to the Attorney General's Office, defaming customers, violating the Fair Debt Collection Practices Act, ignoring cease-and-desist orders, and engaging in slander and harassment—demand public attention. Such practices are unacceptable and undermine the consumer protection laws designed to prevent these abuses. No company should operate with impunity, and we are committed to ensuring these issues are addressed and corrected.
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This was Jenny, she was 20 years old and a victim of Enterprise's negligence.
Jenny was killed after the rental car hydroplaned. The tire tread was 2/32 of an inch.
THIS COULD HAD BEEN YOUR DAUGHTER
I wouldn't be surprised if their response, like it was for us was "But they signed the tablet" and then proceeded to file a fraudulent insurance claim.
The individuals listed below are beloved souls whose lives were tragically cut short due to negligence. Each of them was a son, daughter, sibling, or friend, taken far too soon. It is deeply heartbreaking that despite these devastating losses, this company continues to fight against accountability. We honor the memory of:
Ahmad Kahn (Kahn)
Muhammad Ahmad, 7
Raechel Houck, 24
Jacqueline Houck, 20
Destiny Byasse
Bertha Betancourt
Ruben Betancourt
Ebenezer Oloba, 23
Oscar Felipe Fuentes, 19
Brooke Snyder
Justice for them is not just necessary—IT IS OWED
Identity Theft Accusation: An Enterprise employee was accused of taking photos of customers’ IDs to steal their identities.
These are actual lawsuits brought against Enterprise Rent-A-Car.
Negligence Leading to Fatalities: A Texas mother sued Enterprise for alleged negligence in her daughter's fatal crash.
Improper Charges for Vehicle Damage: New Jersey sued Enterprise for improperly charging customers for vehicle damage..
Reporting False Theft: A woman is suing after Enterprise falsely reported a vehicle as stolen that had been returned on time.
Car Rental Damage Scam: Customers have reported being falsely charged for damages they did not cause.
EEEOC Lawsuit for Age Discrimination in Florida: Enterprise sued by the Equal Employment Opportunity Commission for age discrimination.
Negligence Leading to Fatalities: A Texas mother sued Enterprise for alleged negligence in her daughter's fatal crash.
Defective Vehicle Incident: Two A&M University-Kingsville students died due to a defective rental vehicle.
Rental to Unfit Driver: Enterprise rented a car to a person with a suspended license, leading to a fatal incident.
While initially shocked by the company’s deceitful conduct, their ongoing efforts to evade responsibility—despite clear evidence of negligence—reveal a disturbing disregard for the law and basic ethical standards. The anguish endured by affected families is unimaginable and a direct result of this company’s gross negligence.
Consider the families who simply rented a car, never expecting the tragedy that would follow. Accidents happen, but we trust that companies, especially one of this size, uphold the highest standards of customer care. Yet, this company’s behavior is not just disappointing; it is disgraceful. If they had any sense of responsibility or remorse, they would have implemented meaningful changes. Instead, they deflect blame by filing false insurance claims and pointing fingers at others, all while their own negligence—such as failing to properly inspect vehicles—has cost lives. How many deaths could have been prevented if they had simply done their job?
Last year, this company made an astounding $35 billion in profits. Yet, they allocated a meager 0.02% of that to community outreach—a move that seems more about gaining goodwill than making a real difference. Their website repeatedly claims, “Take care of your customers and employees first, and the profits will follow.” But if they truly cared, why didn’t they focus on properly inspecting their vehicles instead of filing fake insurance claims or using counterfeit parts and dangerously worn tires? When did they ever take care of the victims' families? Was it when they repeatedly tried to change the venue of a trial to a location more favorable to them, even after the death of children? Or when they ignored warnings about tire tread that could have saved lives? Or, worse, when they knowingly rented out a car under recall, leading to the tragic deaths of two sisters who collided with a semi-truck? Can you even begin to imagine the horror of losing both your children in one moment?
And let’s not forget their employees. This company claims to care for them, yet they face a class-action lawsuit for firing hundreds during the pandemic—a time when they were making record-breaking profits. There’s also an EEOC lawsuit for age discrimination. It’s important to note that suing through the EEOC isn’t easy; it requires a thorough investigation and a right-to-sue letter, meaning there was clear evidence of wrongdoing. This is how they "take care" of their employees—just as they "take care" of their customers.
Where I come from, people don’t boast about the good they do; they just do it, without seeking recognition. So when this company brags about its 0.02% donation, you have to ask—did they pay for the funerals of the people who died because they failed to inspect their vehicles properly? Of course not.
Instead, they devised a plan to plant 50 million trees over 50 years—a gesture that barely scratches the surface of their carbon footprint, equivalent to removing just 3.1 million cars from the road. Yet they own over 2.5 million vehicles today. Meanwhile, a YouTuber, Mr. Beast, planted 23 million trees in less than a year. How can they even boast about their 50-year plan when they could do so much more? If they were serious about making a difference, why not plant 50 million trees every year for 50 years? This company "takes care" of the planet just as they do their customers and employees—with empty words and minimal action.
How they can sleep at night is beyond comprehension. It’s truly appalling.
Corporate Manslaughter and Negligence
From a legal perspective, the actions and omissions of this company may well constitute corporate manslaughter, particularly if they represent a gross breach of the duty of care owed to the deceased, leading to their untimely deaths. Under the Corporate Manslaughter and Corporate Homicide Act 2007, companies can be held liable if their management failures result in fatalities, as established in R v. Cotswold Geotechnical Holdings Ltd (2011), where the court found the company guilty of corporate manslaughter due to gross breaches of health and safety regulations.
Furthermore, in cases of negligence, if a rental car company's failure to maintain vehicles, ignore safety recalls, or knowingly rent out unsafe vehicles directly causes a fatal accident, they could be held liable under both criminal and civil law. The precedent set by Donoghue v. Stevenson (1932) established the principle of duty of care, which applies here. The company’s actions suggest a willful neglect of this duty, potentially leading to severe legal consequences.
Bringing the Truth to Light
It is our firm intention to ensure that the truth about this company's practices is brought to light. No entity is above the law, and the principle of Lady Justice being blind must prevail. There is a compelling argument for criminal charges to be brought against the responsible executives, in addition to substantial fines, as a consequence of their gross negligence and unethical policies. This is not just a matter of civil liability; it strikes at the heart of justice and accountability.
Alabama Attorney General Received 45 complaints since 2019 concerning being over charged by Enterprise Rent-A-Car
Enterprise violates WARN Act by terminating 100's of employees without cause during COVID pandemic (Class Action Lawsuit)
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